I took my car into Meineke for a 3"" exhaust system that would provide better flow and use all MagnaFlow parts. The results were:
Meineke denied there were any problems with the exhaust even after I sent them pictures and left the car with them so they could see the problems. I tried to work with them to resolve the problems. When I had no luck working with the Meineke that did the work I called the corporate customer service department. They did not contact me after filling out their online form and making multiple calls to their customer service line. I had to call the president of Meineke to get their customer service department to contact me. When they finally did I found the Meineke approach to customer service is to call the people you are complaining about and telling them they received a complaint - nothing more.
For months the Meineke that did the work continued to say there were no problems so I took it to another Meineke. This Meineke confirmed the problems I identified, including the dangerous situation that could have killed me.
This site shows the details of this situation including a history of events, photos, and the emails exchanged during the process. It will also contain all of the legal documents of a court case if that is the next step.
You can see if Meineke is willing to resolve a well documented problem, when they know that
If they choose legal you can follow the step-by-step here and see what a company like Meineke will do.
They wouldn't help the customer, saying it was up to the local Meineke.
Will they try to hurt the customer by paying the legal fees of that same Meineke?
Stay tuned to find out.
Meineke is owned by DrivenBrands, which is owned by Roark Capital Group. You can help too. Contact these people to let them know what you think. Encourage people on your social networks to visit this site and contact these companies. You can also choose to not do business with the companies owned by these guys.